Shipping policy

Shipping Policy

At Velvet Dew, we are committed to delivering your authentic Korean skincare products safely and as quickly as possible.

Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or U.S. holidays.

Shipping Time

Estimated delivery times:

* United States: 3–7 business days (Standard Shipping)

Delivery times are estimates and may vary due to weather conditions, holidays, or carrier delays.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Incorrect Address

Customers are responsible for providing the correct shipping address.

Velvet Dew is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of the delivery date or expected delivery date.

Email: velvetdewsupport@gmail.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Questions

If you have any questions about shipping, please contact us at:

velvetdewsupport@gmail.com

Thank you for choosing Velvet Dew.