Refund policy

Return & Refund Policy

Returns

At Velvet Dew, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

* Be unused and unopened.
* Be in their original packaging.
* Include all original seals and labels.
* Be accompanied by proof of purchase.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or damaged after delivery.

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Non-Returnable Items

The following items cannot be returned:

* Opened or used skincare, makeup, or haircare products.
* Gift cards.
* Final sale or clearance items.
* Products damaged due to misuse.

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Damaged or Incorrect Orders

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery.

Email us at:

velvetdewsupport@gmail.com

Please include:

* Your order number.
* Photos of the product.
* Photos of the shipping package.

We’ll review your request and provide a replacement or refund when appropriate.

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Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or card issuer to process the refund.

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Return Shipping

If the return is due to a change of mind, customers are responsible for return shipping costs.

If we shipped the wrong product or the item arrived damaged, Velvet Dew will cover the return shipping costs.

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Contact

If you have any questions regarding returns or refunds, please contact us at:

velvetdewsupport@gmail.com

 

Velvet Dew is committed to offering only authentic Korean skincare products sourced from trusted and authorized suppliers whenever possible.

Thank you for shopping with Velvet Dew. We appreciate your trust and look forward to helping you achieve healthy, glowing skin.